Privacy Policy

Dernière mise à jour : 05/03/2025

Who are we?

The address of our website is : www.cityvisionshop.com. The operating company is City Vision Sarl and the info in à-propos.

Personal data collected

We collect certain personal data in order to better manage our site and improve our services. The types of data collected include:

  • Personal information: surname, first name, e-mail address, telephone number, postal address (when creating an account or placing an order).
  • Transaction data: purchase history, payment information (via secure third-party services).
  • Cookies and technical data: IP address, browser, operating system, browsing behaviour on our site.

This information is collected for the following purposes:

  • Order fulfilment and customer relationship management
  • Improving the user experience and personalising services
  • Management of legal and accounting obligations
  • Marketing and sending promotional information with consent

Comments

When you leave a comment on our site, we collect the data entered in the form, as well as your IP address and your browser's user agent for spam detection.

Media

If you upload images to our site, we advise you to avoid including EXIF data containing GPS coordinates, as visitors to the site could extract this information.

Contact forms

Information sent via our contact forms is kept for a defined period for customer service purposes, but is not used for commercial purposes without your consent.

Cookies

Our site uses cookies to improve your experience. You can manage them via your browser settings. The cookies we use include

  • Functional cookies (necessary for the site to function properly)
  • Analytical cookies (Google Analytics or other statistical tools)
  • Marketing cookies (if consent given)

Statistics and audience measurement

We use Google Analytics to analyse the performance of our site. You can read their privacy policy here : https://policies.google.com/privacy.

Sharing your personal data

We share some of your data with trusted third parties, in particular :

  • Payment platforms (Paypal, BNP Paribas Mercanet, etc.) for secure transactions.
  • Delivery service providers for shipping orders.
  • Analysis tools to improve our site.

We do not sell or rent your personal data to third parties.

How long we keep your data

We keep the data collected for as long as necessary:

  • Customer data: 10 years (in accordance with tax and accounting obligations)
  • Data from contact forms: 6 months
  • Anonymous statistics: 1 year

Your rights to your data

You have the right to :

  • Access to your personal data
  • Request the rectification or deletion of your data
  • Request the portability of your data

To exercise these rights, contact us at city.vision@wanadoo.fr.

Transfer of your data outside the European Union

Some of your data may be transferred to services located outside the EU, in particular Google or payment platforms. These transfers are secured in accordance with European standards (Privacy Shield or standard contractual clauses).

Protecting your data

We implement technical and organisational measures to secure your data:

  • Encryption of sensitive data
  • Restricted access to personal information
  • Secure hosting

Procedures in the event of a data leak

In the event of a personal data breach, we will notify the competent authorities and the users concerned within the legal time limits.

Third party data

If we receive data from third parties (e.g. commercial partners, social networks), we ensure that their collection complies with the regulations in force.

Automated decision-making and profiling

We do not use automated decision-making systems that have a legal or significant impact on users.

Sector-specific regulations

As a company governed by French and European law, we comply with the legal obligations relating to data protection (RGPD).

Contact

If you have any questions about this privacy policy, you can contact us at city.vision@wanadoo.fr or by telephone on +33 (0)1 43 52 76 62.